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Mystery Shopping*
• 24/7 access to online reports
• Detailed and accurate evaluations
• "Triple-trained" evaluators
• In-house schedulers and editors
• Custom templates
• Aggregate reporting functionality
• Designated account managers
• Reports available within 24-48 hours in most cases
*Available for businesses with 10 or more locations. Contact us for information about Mystery Shopping for smaller businesses.
Customer Service Development
• Customer service team selection and assessment
• Training and Development program
• Customized new-hire and ongoing training
• Individual coaching
We use a highly interactive design process that includes ongoing follow-up for continuous improvement. Blue Sky will begin by partnering with you and key members of your team to determine your customer service strengths and areas of opportunity. Our program features the “Fantastic Service Equation” which will provide you with an on target, results-oriented training program.
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