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Workshops
Adult Learning Model:
Learning Experience- Doing an exercise or activity together or drawing on a shared experience. “Doing”
Observe and Reflect- Sharing thoughts and feelings about the experience. “Reflecting”
Generalizing and Conceptualizing- Examining the meaning of the experience, comparing it to other experiences, and identifying general principles or patterns. “Deriving Meaning”
Experiment and Integrate- Developing an action plan for post-training or real-life situations using insights gained from the two previous phases. “Taking Action”
Methods of Delivery:
During the design process, we will work with you to determine what is the best method of delivery for you and your team.
Facilitator-led classroom training
One-on-one or small group coaching
Webinars
Teleseminars
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Sample Topics |
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Sales/Customer Service
Marketing and Sales
The “I Hate Sales” Workshop for
Business Owners
Prospecting for Leads
Selling Smart
Dealing with Objections for
Constructive Outcomes
Networking
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Seven Steps to Improved Listening
Skills
Telemarketing
Critical Elements of Customer Service
Managing Customer Service
The Fantastic Service Equation
Different Customer Personalities
The Angry Customer
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Leadership Development
Building Better Teams
Change and How to Deal with it
Communication Strategies
Dealing with Difficult People
The Art of Delegating Effectively
Facilitation Skills- Becoming a Great
Trainer
Hiring Smart
HR training for the non-HR manager
Becoming Leadership Material
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Meeting Management
Motivating your Workforce
Getting Employees off to a great start
Negotiating for Results
Performance Management
Problem Solving and Decision Making
Public Speaking
Supervisor Training
Team-Building
Time Management
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